We’re hiring:

WHOLESALE SUPPORT & RELATIONSHIP MANAGER

Posted: 20th September 2024, apply: by 13 Oct 2024, interviews: 17th & 18th October

We are hiring for an exciting role of Wholesale Support & Relationship Manager to look after our wonderful and steadily growing wholesale customer base.


The right candidate will represent Curve and what we stand for, maintain our core values and help us deliver our mission : To build a truly sustainable coffee business with supply chains where everyone can thrive. By delivering delicious coffee and excellent service to our customers, always working in ways that support quality of livelihoods and protect our environment.

The key responsibilities:

  • Look after our existing house customers and regular guest spots

  • Make regular visits to all house clients, to provide appropriate support and maintain close relationships, find out about any needs re equipment, training, any other areas, liaise with the rest of the Curve team and external partners (i.e. equipment suppliers, tech support etc) to deliver appropriate support

  • Be the point of contact for all new wholesale enquiries, assess and develop potential new partnerships, taking them through initial contact, information sharing, meeting (where appropriate) and on-boarding, delivering the right service according to their business and needs

  • Follow up on and reignite older guest customers, using information from our wholesale ordering portal

  • Advise prospective partners on appropriate equipment according to their needs, provide quotes where needed

  • Liaise with our barista trainer to deliver introductory training sessions for new clients as well as ongoing development for existing customers and their baristas

  • Deliver on-site ad-hoc training and coaching, help troubleshooting coffee brewing and equipment maintenance, including water treatment

  • Keep diligent records of all contacts, needs and progress using a CRM system

  • Conduct cupping sessions to showcase offering, high-lighting our supply chain partnerships and any relevant projects; cupping sessions we host should not only serve a sales purpose but also be an opportunity to share knowledge and educate about any relevant contexts, development needs and opportunities etc

  • Gather and share feedback from clients with the roasting team so we can continually develop and improve our products and service, and grow as a team

  • Help plan and prepare for trade shows and other industry events, and be the key representative during these events

  • Take part in roastery QC sessions to ensure thorough product and supply chain knowledge

  • Liaise with green purchasing, sustainability and marketing manager to fully understand our buying strategy, and be informed of current and upcoming offer

  • Help generate social media content from client visits

  • Look after invoicing and sending out monthly statements

It would also be great to:

  • Help with creating social media content (including video)

  • Help with creating email marketing content and website updates

  • Contribute input into creating a wholesale introduction pack for prospective partners and any other marketing material that may be beneficial

This role will require travel, predominantly in Kent and London but also further afield around the UK and there will be occasional opportunities to travel internationally (World of Coffee, supply chain learning trips)

A successful candidate will have:

  • Passion for speciality coffee and being a part of an impact-led company

  • Excellent communication skills, outgoing and friendly personality

  • A drive to go the extra mile and take pride in a job well done

  • A high level of experience in speciality coffee, as a barista and with supporting others

  • Excellent organisational skills and ability to work independently, manage own schedule and track progress of activities

  • Experience in working with people of different levels of skill and experience

  • A good knowledge of the UK coffee scene and ability to spot opportunities as to where we can share our products

  • Ability to present to the public and industry (i.e. at cupping sessions, events)

Other requirements:

  • Fluent English speaker

  • Valid driving licence (we will consider a candidate learning to drive, in the process of obtaining a driving licence)

Key details:

£30-32,000 per annum, depending on experience
Full-time, 5 days/week, generally Monday - Friday
Some weekend work when required for events, trade shows etc.
5.6 weeks holiday (28 days)
Auto-enrolment into a pension scheme

Other benefits:
50% off food and drink in the cafe, 20% off retail, 10% off for friends and family; weekly bag of coffee to drink at home.
Inclusion to company profit-sharing scheme after probation period.

TO APPLY:

Please send a CV and short cover letter sharing a bit about yourself, your journey in the coffee industry and why you’re keen to join our company in the above position.
Send applications to: tereza@curveroasters.co.uk

We will be accepting applications until Sun 13th October and holding interviews on Thu 17th and Fri 18th October at our roastery in Margate, Kent.

A bit about us:

Based in Margate, Kent we’re a quality-driven coffee roastery with the simple mission to bring delicious coffees to our costumers and create positive impact in the process - within our industry and community.

What we do is centred just as much around providing great service and flavour experience to our customers as it is in improving value for the people that make coffee happen - from first and foremost growers and producers and also baristas and members of our team.

We are proud to work with a small number of exporting and importing partners with strong ethics who share our core values of transparency, quality and improving value for growers within the supply streams. We build longterm supply partners, always work to deepen out knowledge of our supply chains and prioritise buying from the same people season after season.

Our roasting activity is split between wholesale and e-commerce, with wholesale being the backbone of our business. Since our humble beginnings in 2016 we have steadily and organically grown our wholesale community and are now lucky enough to work with many excellent coffee businesses in Kent, London and further afield around the UK. Sadly the recent effects of Brexit caused our reach into the EU to decline but things are looking a bit more manageable and smoother in terms of shipping and we are keen to reestablish some connections in Europe again. We pride ourselves on providing not only a consistenly great coffee supply but also excellent support and service to our clients. With the wholesale community growing, we now find ourselves needing help to deliver this as well as we want to.

Our cafe, is a place where we get to share our passion for delicious coffees and great food. We’re all about relaxed, friendly service and have awesome base of local regulars as well as frequent out of town visitors, many of whom are regular drinkers of our coffees. It is not only a flagship store representing our brand but also a neighbourhood brunch spot where we serve delicious brews and tasty treats to our local community on the daily.

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